Troubleshooting

Westlake specializes in premium to subprime auto financing, helping auto dealerships do what they do best: sell cars. Our unique credit approval software (known as “The Buy Program ©”) allows merchants to receive credit approval on the spot without having to wait for reminders, faxes or retries.

WestLake-Financial

Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements.

Solve The Login Issues

The troubleshooting guide does not always need to be followed, but sometimes it is necessary. We’ll look at the guide now.

  • We recommend that you first connect to a reliable internet connection. Timeouts are not uncommon if the connection is not reliable.
  • Make sure all your information is accurate. Make sure the password is visible if it is available. As long as no one can see your password.
  • Step 3 – Make sure the CAPS LOCK key is off.
  • If you are still unable to access the site after clearing your cache and cookies, go to Step 4. Our instructions for this can be found in the most popular browsers here.
  • You should turn off your Virtual Private Network (VPN). Some websites block certain countries or publish IP addresses.
  • You may have forgotten your password if you are not using a VPN and have a good connection. Here are the instructions for recovering your password.
  • Step 7 – If you’re still having issues and can’t access your account, please don’t hesitate to contact us. A member of our team will contact you shortly.
  • Communication is key when working with a finance company and Westlake Financial makes sure you have as many methods as possible to contact them. In addition to the expected phone number, you can also obtain information via the support email address below.